Returns

You have the option to cancel within 30 days after receipt of your entire order. You will be able to revoke on time if you send the revocation before this period has expired. During this 30-day reflection period, you must handle the product and packaging with care. You should only unpack the product to the extent that you can assess whether you wish to keep the product.

Please note the following when returning:

  • The 30-day cooling-off period only applies to products purchased from the Kitchen Gadgets online store.
  • You can revoke the purchase agreement within a period of 30 days after receipt of your entire order and without giving any reason. You will be able to revoke in time if you send the revocation before this period has expired.
  • To optimize the processing of your return shipment, we advise you to first contact us at ps237189@summacollege.nl. After receiving your request, a return label will be drawn up for you. You can then drop off your package, together with the return label, at the nearest DHL point.

 

Refund

If you have paid an amount, this amount will be refunded as soon as possible, but no later than 14 days after cancellation, using the same payment method with which you paid.

The direct costs of returning the goods and the risk of shipping from your address to our branch are not for your account.

If you return an order in its entirety, you will receive the total invoice amount including shipping costs. If you partially return an order, you will only receive the item value back.

Can you return the item after use?
You are liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Returns procedure

You can return products from us in this way:
To optimize the processing of your return shipment, we advise you to contact ps237189@summacollege.nl directly. A return label will then be created for you. This return label will be forwarded to you as soon as possible.

Indicate on the packing slip which item(s) are being returned, indicating how many products are involved. Then put the packing slip in the box.
Returns must be delivered in a closed box. Attach the received return label to the box. You can now drop off your return shipment free of charge at the nearest DHL point.